Exchanges & Returns

At Clement Design, Customer satisfaction is our priority. For returns or exchanges due to our errors or product defects, we accept exchange or full refund free of charge within 14 days after the shipping date.

If there is no error or defect, all items are non-refundable, but you can still return and exchange for different items or sizes at your own shipping cost within 14 days after the shipping date. 

We only accept returns of products that are in their original condition and original packaging including plastic bags, labels, and boxes. We do not accept returns if a product has been customized/embroidered, washed, or shows signs of use including but not limited to personalization, alterations, odors, stains, or other markings.

Please try your items carefully before washing them.

To request a return and exchange, please contact us by telephone/Whatsapp/email and present your invoice. Then you can return your items to our showroom. After we accept your return, we will send out the replacement by SF Express by freight collect (receiver pay).

If we do not accept your return, we will inform you and you can come to our showroom to pick up or return the items to you by SF Express by freight collect (receiver pay).

If you wish to modify or cancel your return request, please inform us.