Frequently Asked Questions
Why should I create an account?
You will be able to view your order history, save the contact, shipment, and billing information. You may also be eligible to receive exclusive promotions and discount codes via your account. You can still choose to check out as a guest and we will contact you through email.
Where do you deliver?
We deliver to Hong Kong, Macau, and Taiwan. For Delivery to Mainland China, please visit our WeChat Store, or contact our Shanghai office. Please feel free to contact us for details of your local distributor if you are located in other areas, or visit our international website.
What shipping options are available?
We choose the shipping method depending on the location, size, and weight of your order. Usually, we use SF Express to ship most of the orders. A tracking number will be sent to you once your order has been shipped.
How long will it take to receive my order?
We keep a limited inventory in Hong Kong. If your item is in stock and no customization is needed, we will ship your item within 3 days. Customization such as embroidery and taping will take 7-10 working days. For items not in stock, it may take 3 – 6 weeks depending on the stock availability in our other warehouses outside Hong Kong. In the rare cases that we cannot deliver within 6 weeks, we will notify you by email or telephone.
Where can I find a coupon code or promotional code?
Follow us on IG / Facebook / LinkedIn, subscribe to our email newsletter, or become members after your first purchase.
How do I return an item?
Please see our Exchanges & Return Policy.
How quickly should I expect a response to my online order?
Once you complete the order online, you will receive a confirmation email. If you do not see a confirmation email in your inbox, please check your spam folder. If you have made a payment online but have not received the confirmation email, please contact us by telephone +852 3598 3893 or Whatsapp +852 6733 1000 or email at info@clementdesign.asia, Mon – Fri, 10am-7pm.
Where can I find the Size Chart?
Right here - Size Chart. If you're still not sure about your size, please contact us by Whatsapp +852 6733 1000 or email to info@clementdesign.asia, Mon – Fri, 10am-7pm.
Do you have a showroom I can visit?
Yes, our showroom address is as below, and we offer sample sales for displayed items year-round.
Room 1119, 11/F., International Plaza, 20 Sheung Yuet Road, Kowloon Bay, Hong Kong.
Our Office Hour: Mon – Fri 10:00 – 19:00 | Closed on Hong Kong Public Holidays
We suggest making an appointment before you come to make sure the items you want are in stock.
Do you do alterations?
We suggest you observe our Size Chart before ordering. Simple alterations like sleeves length, jacket length, pants length, etc. can be arranged with an alteration fee of HKD50 – HKD300. However, not all styles can be altered. Please contact us for details.
Can I customize my jackets or aprons?
You can customize your chef jacket or apron with color taping or embroideries, by adding items “C-You” (color taping) or “Embroidery” to your shopping cart. However, not all items are available with the C-You. If you are not sure how to do or have a special request, please contact us and we will try our best to realize it.
Do I get a discount if I represent a company?
We offer corporate discounts to corporate customers, please contact us for more details.
I need to change my delivery address or delivery method.
Please contact us at your soonest. However, if we have already delivered, you may need to bear the extra charge incurred.
I need to cancel my order.
If you have not made the payment, please call/Whatsapp or email us immediately. We cannot cancel orders that have already been paid or customized/processed and shipped.